IBTC Bank Jobs in Nigeria (July 2011)

IBTC Bank Nigeria is recruiting to fill the position of Manager – Service Centre – Lagos Mainland.

Job Position: Manager – Service Centre – Lagos Mainland

Job ID: 7028

Location Nigeria – Lagos

Division: Personal and Business Banking

Position Category: Customer Relationship Management

Employment Type Full Time – Permanent

Job Purpose

Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems andprocesses) and ensuring that a strong, customer-focused service culture becomes entrenched in the service centres. To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls. Ensure the effective rollout of change management initiatives to the service centres. Maintain a high level of integrity and ethical standards.

Required Skills and Qualifications

Knowledge

• Minimum of a 2.2 B.Sc degree in any relevant course.
• Through knowledge and understanding of market segmentation and management.
• Knowledge of Personal and Business Banking products and services.
• Knowledge of the country’s Personal and Business Banking Strategy.
• Knowledge of sales and marketing theory and principles.
• Knowledge of business and financial management principles and practice, including business economics.
• Knowledge of risk management and credit principles.
• Knowledge of the bank system.
• Knowledge of branch transaction processes.
• Knowledge of distribution channels.
• Knowledge of human resources principles.

Job Experience

• Maximum of 5 years and a minimum of 3 years experience within relationship management and sales or branch banking experience.
• A seasoned Banker with wide banking experience.
• Experience in managing a diverse range of people and activities are essential.

Required Competencies

• Ability to communicate clearly verbally and in writing when interpreting and explaining information relating to business plans, strategy, product benefits, service provision etc. to branch staff and customers.
• Good presentation and negotiation skills.
• Ability to convey factual information clearly.
• Ability to question, probe and clarify information in a diplomatic manner.
• People management skills, including teambuilding, motivation, team goal planning and the ability to use team expertise to full advantage.
• Socially confident, quick to establish rapport, able to maintain good relations even when communicating disagreeable information to customers.
• Ability to reinforce standards and objectives.
• Ability to adapt readily to changes in systems and procedures, and encourage others to do the same.
• Logical thinker – has a clear, focused and methodical approach to work.
• Results-orientated, strongly motivated to achieve, adheres to deadlines.
• Customer service-orientated.
• Team player – approachable, receptive to ideas/feedback from subordinates, superiors and customers
• Assertive – able to handle conflict, stand by principles and put forward ideas despite opposition.
• Tough-minded, rarely upset by criticism, able to retain optimism despite setbacks.
• Self-motivated and energetic.

How To Apply

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Standaed IBTC Bank: Auditors Needed

Stanbic IBTC Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. 

We now need talented and resourceful individuals for Auditor positions.

Job Title: Auditor

Job ID: 6989
Location Nigeria - Lagos
Position Category: Risk Management
Employment Type Full Time - Permanent
Position Description

Job Purpose

• To ensure that the internal audit function of the Bank provides quality services that comply with internal auditing standards and management expectations.
• To effectively and efficiently carry out planned assignments approved by the Head of Internal Audit.

KRAs

• Understanding the business processes.
• Assigning audit resources to each audit and ensuring that it is completed within agreed times.
• Upholding the highest possible quality of services through various quality control checks and appropriate allocation of duties. All reports emanating from the department should be checked for correctness.
• Maintaining constant communication with head of Internal Audit and ensuring that his expectations are met.
• Maintaining mutually beneficial relationships with external auditors, regulators and Group Internal Audit and providing them with periodic reports when required.
• Maintaining the use of best practices by researching and adopting new audit techniques where relevant, identifying skills deficiencies and recommending appropriate training programs.
• Monitoring staff performance standards for purposes of motivation, discipline, counseling and rewarding.
• Ensuring that close communication is maintained with Internal Audit team to provide guidance and enhance team spirit.
• The ongoing identification of risks and possible mitigants.
• Carrying out ad hoc assignments as instructed by Head, Internal  Audit.
• Timely issuance of final reports on completed audits.

Required Skills and Qualifications

• Possession of 2.2 B.Sc first degree and/or a professional qualification such as CIS, CIMA, ACCA, CA ACA, ACIB, or MNIM etc.
• Detailed knowledge of banking systems and procedures, and modern internal auditing practices.
• Minimum of 12 years post qualification with minimum of 8 years banking experience, part of which must have been in the Internal Audit department.

Required Competencies

• Ability to communicate at all levels, both orally and in writing.
• Analytical, conceptual and negotiating skills.
• Proven leadership skills.

We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.

How To Apply
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Banking Jobs Massive Recruitment - Phillips Consulting (20 Positions)

Phillips Consulting Nigeria - Our client, a leading first generation bank in Nigeria providing innovative and convenient banking services to its numerous customers is seeking to recruit highly qualified candidates to fill the following positions:

A.)  Branch Operations
1.)  Zonal Operations Team Lead 
Ref Code: BRO/001
Location: Port Harcourt
Duties and Responsibilities

• Ensure hitch free services and seamless service delivery in the branches
• Ensure operational improvement and cost control
• Follow up on branches’ requests e.g. malfunctioning tools and equipments that have not received attention or approvals to ensure conclusive resolution
• Visit branches regularly to observe and identify issues that require urgent attention and also ensure compliance to laid down processes and policies
• Enhance team performance in catchment branches to achieve quality customer service delivery

Qualifications and Experience

• A first degree and a post graduate degree from a reputable university
• Relevant professional qualification i.e. ACCA/ACA/ACIB will be an advantage
• Minimum of 5 years cognate banking experience

2.)   Head, Cash Management
Ref Code: BRO/002
Location:  Lagos
Duties and Responsibilities

• Define and set vault limit for branches
• Manage the outsourced bullion service and ensure performance of vendor to Service Level Agreement (SLA)
• Represent the bank at various functions on issues relating to cash management
• Review and authorize transactions within applicable limit
• Ensure up to date proof and reconciliation of all cash management GLs.

Qualifications and Experience

• A first degree and a post graduate degree from a reputable university
• Relevant professional qualification i.e. ACCA/ACA/ACIB would be an advantage.
• Minimum of 5 years cognate banking experience

B.)   Human Capital Management
3.)  Head Performance and Reward
Ref Code: HCM/001
Duties and Responsibilities

• Review of processing and payment of salary and allowances
• Conduct and participate in salary surveys and interpret salary data
• Analyze data from salary survey sources to determine competitiveness both internally and externally
• Coordinate the definition of performance targets and document key performance indicators (KPIs) for the appraisal period
• Form the basis for measuring and rewarding employee performance within the organization
• Review and administration of staff loan policy for the Bank

Qualifications and Experience

• A first degree from a reputable university
• A post graduate degree i.e. MBA/M.Sc/ ACA will be an advantage
• Minimum of 4 years post NYSC experience

4.)  Head, Learning and Development
Ref Code: HCM/002
Duties and Responsibilities

• Conduct surveys to identify training needs across the bank
• Analyse and compile individual training needs and plan appropriate training
• Develop and implement training plans for all levels based on required skills
• Maintain and regularly update a database of internal and external facilitators
• Prepare annual training programmes based on level and function
• Organise training for all staff based on individual needs assessment and career path.

Qualifications and Experience

• A first degree from a reputable university
• A post graduate degree i.e. M.Sc / MBA will be an added advantage
• A relevant professional qualification i.e. CIPM or CIPD will be an added advantage
• A minimum of 6 years post NYSC experience at Supervisory level and 1 year in core human resources.

5.)  HR Generalist
Ref Code: HCM/003
Duties and Responsibilities

• Manage the bank’s Human Resource Information Systems (HRIS)
• Organise recruitment and staffing logistics
• Carry out employee orientation and on-boarding activities
• Coordinate the implementation of services, policies, and programs through Human Resources staff
• Assist and advise managers about human resources issues.

Qualifications and Experience

• A first degree from a reputable university
• A post graduate degree i.e. M.Sc / MBA will be an added advantage
• A relevant professional qualification i.e. CIPM or CIPD will be an added advantage
• A minimum of 3 years post NYSC experience

C.)  Inspection
6.)  Internal Auditors/ Investigation Officers x 15
Ref Code: INS/001
Duties and Responsibilities

• Comprehensive inspection of bank branches & business units and generation of exception reports to management
• Conduct spot investigation of fraud detected during the branch comprehensive inspection and other irregularities observed to have contravened the bank’s operational guidelines
• Periodic snap checking of branch operations
• Investigation of frauds and forgeries, errors, complaints and other irregularities with a view to ascertaining causes, effects etc and making appropriate recommendation to management
• Making recommendations to Management on preventive and fraud proof operational methodologies with the view of reducing/eliminating incidences of fraud / forgeries and armed robbery

Qualifications and Experience

• A first degree from a reputable university
• An MBA would be an added advantage
• A professional qualification i.e. ACA or ACIB
• At least 3 years in banking operations/audit experience

7.)  Information Systems Auditor
Ref Code: INS/002
Duties and Responsibilities

• Conduct a system review of all installed applications in the bank
• Review established strategies that will provide assurance that the bank’s information services resources are efficiently and effectively utilized and protected
• Develop and maintain audit programs to reflect changes in operations, technologies, risks and audit standards or techniques
• Work directly with IT staff to review/create/enhance procedures and controls
• Assist with monitoring application development process for information systems projects

Qualifications and Experience

• A first degree in computer science/information technology/electrical engineering from a reputable university
• Must have a professional qualification i.e. MSCE, CISA, CISM
• At least 2 years experience in systems audit experience/network infrastructure audi

D.)   Loan Review
8.)  Head - Watch list/follow-up & Implementation Unit
Ref Code: LOR/001
Duties and Responsibilities

• Develop a strategic NPL review plan that ensures all zones/branches are reviewed at least twice every quarter
• Follow up with units/branches and ensure implementation of the committee’s decisions
• Develop training highlights from gaps noted during reviews for management information and KSS
• Provide accurate and timely portfolio of the Bank’s NPL

Qualifications and Experience

• A first degree from a reputable university
• Must be a member of Risk Management Association of Nigeria
• A relevant professional qualification will be an advantage
• Must have a minimum of 5 years experience in credit risk management

9.)  Loan Review Team Leader
Ref Code: LOR/002
Duties and Responsibilities

• Develop an innovative loan portfolio review strategies that provide management with timely risk asset information
• Classify risk asset portfolio in line with the CBN prudential guidelines
• Carry out collateral status verification review to ascertain adequacy
• Ensuring that all reviewed loans are in accordance with the credit policy.

Qualifications and Experience

• A first degree from a reputable university
• Must be a member of the Risk Management Association of Nigeria
• A relevant professional qualification will be an advantage
• Must have a minimum of 5 years experience in Credit Risk Management

E.)   General Service
10.)  Maintenance Manager
Ref Code: GS/001
Duties and Responsibilities

• Manage activities around the maintenance of all bank’s equipments and facilities
• Keep adequate records of maintenance and repair of all equipments and facilities
• Conduct appraisal of cost estimates
• Review service completion forms
• Manage invoices of maintenance vendors

Qualifications and Experience

• A first degree from a reputable university
• A minimum of 3 years cognate experience

11.)  Head Support Services
Ref Code: GS/002
Duties and Responsibilities

• Supervise regional stores, mail service function, fleet services, travel and protocol functions and branch expansion services
• Monitor preparation of monthly returns from the stores
• Manage the budgeting process for the group
• Enforce adherence to turnaround time for attending to internal requests
• Attend to requisitions from regional stores

Qualifications and Experience

• A first degree from a reputable university
• A post graduate degree in any relevant discipline and a professional certification will be an added advantage
• A minimum of 7 years relevant experience in contract and procurement management

12.)  Central Security Officer
Ref Code: GS/003
Duties and Responsibilities

• Manage safety and security policy and monitor compliance at the head office of the bank
• Ensure improvement in safety and security operations
• Provide safety and security tips/ guidelines, to all bank personnel at the head office
• Ensure adequate security protection strategy for the executive management of the bank
• Install security devices and settings at all bank facilities

Qualifications and Experience

• A first degree from a reputable university
• A minimum of 3 years cognate experience in safety and security
• Prior military or paramilitary experience will be an added advantage

13.)  Fleet Officer
Ref Code: GS/003
Duties and Responsibilities

• Keep adequate records of motor vehicle usage
• Keep adequate records of vehicle repair and maintenance
• Manage all the activities around vehicle maintenance
• Ensure update of maintenance schedule
• Liaise with vehicle maintenance vendor to ensure due maintenance
• Communicate details of registered/ pre-qualified vendors to branches

Qualifications and Experience

• A first degree from a reputable university
• A minimum of one year post NYSC experience

14.)  Maintenance Officer (Mechanical)
Ref Code: GS/005
Duties and Responsibilities

• Manage activities around the maintenance of all bank’s equipments and facilities
• Receive and review service completion forms
• Conduct appraisal of cost estimates
• Manage invoices of maintenance vendors

Qualifications and Experience

• A first degree from a reputable university
• A minimum of one year post NYSC experience

15.)  Branch Extension Officer
Ref Code: GS/006
Duties and Responsibilities

• Receive report from vendors to ensure efficiency, quality, and timely delivery in services rendered to the bank
• Supervise and execute repainting of branches
• Value completed works and arrange payments
• Perform day-to-day supervision of building contractors
• Facilitate branch request for management approval

Qualifications and Experience

• A first degree from a reputable university
• A minimum of one year post NYSC experience

16.)  Regional Support Officers
Ref Code: GS/007
Duties and Responsibilities

• Issue consumables to regional branches
• Receive stock items from suppliers
• Work closely with branch productivity support officer (PSO) to communicate schedules and schedule changes
• Maintain equipment and facilities in all regional branches
• Review and endorse service completion form
• Appraise cost estimates of vendors

Qualifications and Experience

• A first degree from a reputable university
• A post graduate degree in any relevant discipline and a professional certification will be an added advantage
• A minimum of 3 years cognate experience

Person Specifications

• Must have the proven ability to successfully negotiate rates, terms and conditions of agreements
• Must have good negotiation skills
• Must have the ability to contemplate and propose viable alternatives

F.)   Credit Administration
17.)   Head of Credit Administration
Ref Code: CRA/001
Duties and Responsibilities

• Periodic credit review and analysis of the risk assets portfolio of assigned regions
• Report exceptions promptly to management
• Carry out review of collateral pledged for facilities and report exceptions
• Provide status report for major facilities slated for re-structuring/renewal
• Classify facilities for the assigned regions in line with the prudential guidelines.

Qualifications and Experience

• A first degree from a reputable university
• A postgraduate qualification and a professional certification will be an added advantage.
• A Minimum of 7 years experience in core credit risk management.

18.)  Credit Administration Officer
Ref Code: CRA/002
Duties and Responsibilities

• Conduct periodic credit review and analysis
• Carry out a loan review of the risk assets portfolio of assigned regions
• Report exceptions promptly to management
• Carry out review of collateral pledged for facilities and report exceptions
• Provide status report for major facilities slated for re-structuring/renewal

Qualifications and Experience

• A first degree from a reputable university
• A postgraduate qualification and a professional certification will be an added advantage.
• A minimum of 4 years experience in core credit risk management

19.)  Head of Credit Analysis
Ref Code: CRA/003
Duties and Responsibilities

• Periodic credit review and analysis of the risk assets portfolio of assigned regions
• Report exceptions promptly to management
• Carry out review of collateral pledged for facilities and report exceptions
• Provide status report for major facilities slated for re-structuring/renewal
• Classify facilities for the assigned regions in line with the prudential guidelines

Qualifications and Experience

• A first degree from a reputable university
• A postgraduate qualification and a professional certification will be an added advantage.
• A Minimum of 7 years experience in core credit risk management.

Person Specifications

• Must possess a sound knowledge of credit risk management
• Must have sound credit knowledge
• Must be analytical
• Must have basic banking knowledge
• Must have a customer service orientation

20.)  Credit Analyst
Ref Code: CRA/004
Duties and Responsibilities

• Conduct periodic credit review and analysis
• Carry out a loan review of the risk assets portfolio of assigned regions
• Report exceptions promptly to management
• Carry out review of collateral pledged for facilities and report exceptions
• Provide status report for major facilities slated for re-structuring/renewal.

Qualifications and Experience

• A first degree from a reputable university
• A postgraduate qualification and a professional certification will be an added advantage.
• A minimum of 4 years experience in core credit risk management.

Person Specifications

• Must possess a sound knowledge of credit risk management
• Must have sound credit knowledge
• Must be analytical
• Must have basic banking knowledge
• Must have a customer service orientation

Application Deadline
29th June, 2011
Method of Application
Qualified applicants should visit www.philipsconsulting.net/vacancies to apply and upload resumes.
Note: The minimum qualification for all positions is 2.2 (2nd class lower)
Only short listed candidates would be contacted. Kindly ensure that your e-mail addresses and telephone numbers are active and valid.

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Standard Chartered Bank Nigeria Job Vacancies 2011: Customer Service Manager, Sales Manager

The following Job vacancies exists in Standard Chartered Bank Nigeria
Customer Services Manager,
Transcation Banking Sales Manager, Global Corporates


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